How do I return something?
It’s very simple, call us on 0208 304 0185 and we’ll send a courier to collect your goods.
We’ll work with you to either replace, return or refund your goods.
Please call us within:
| 3 working days if your item is missing/wrong/damaged. |
| 14 working days if your item is unwanted. |
What do i do with the item/order?
- Make sure products and packaging are in the condition you received them.
- Put the products in a suitable box/envelope.
- Write the returns number on a piece of paper and attach it to the outer packaging. Do not write on the product box.
- The courier will stick an address label on your parcel so no need to add the address.
- Make sure the items returned match the items listed on your return notice email.
- Get a receipt from the courier if possible.
When will my return be collected?
When you call us about your return, we’ll email a returns number.
Our courier will collect your return within 3 working days.
Conditions and exceptions
- Refunds are made excluding any courier charges.
- Collection will be attempted up to three times after which we can’t issue any credit.
- For a straightforward refund on an unwanted product, the item needs to be in a re-saleable condition in its original packaging.
- Some electronic items, may require contact to the manufacturer directly.
We’re not able to accept returns for:
- food and drink.
- dated products (diaries, calendars, wall planners, etc).
- 'Special Order' products.
- 'End of line' sale products.
- any opened products.
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